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2020 Citizen Satisfaction Survey
Posted Date:
 Alert Information:

Citizen Satisfaction Survey – Your Opinion Counts!

The Town of Longboat Key is launching an Annual Citizen Satisfaction Survey in mid-January 2020 in partnership with the University of South Florida Institute of Government (

Join your neighbors and provide feedback to the Town Commission and Town Administration on specific quality of life issues as well as your opinion on services and priorities.

Input from residents will be collected through an on-line survey.  A postcard mailer will first be sent to each household to inform residents that they will be receiving a subsequent mailer which will include a unique identifier code via a scratch off for access to the online survey, along with a set of instructions. We ask that all surveys be completed by February 10, 2020.

Residents can access the survey online from their home computer, iPad or mobile phone or they may come to Town Hall and utilize the kiosk located in the lobby (please bring your unique mailer code).

Conducting such a survey proves invaluable by giving residents a voice in expressing their opinion of services, quality of life issues and Town policy issues that affect their lives.  The results will show how much consensus there is among residents which will enable Town leaders to direct and shift Town priorities.

The project will commence with the postcard mailer on January 13, 2020.  It is expected that a Final Report will be published by the end of May.

Questions and Answers about the Annual Citizen Satisfaction Survey:

1)      Who is administering the survey?

Answer:  The Town of Longboat Key is partnering with the John Scott Dailey Florida Institute of Government (FIOG) at the University of South Florida to conduct the survey. The Institute of Government works directly with faculty, staff, and practitioners university-wide to bring their expertise to our clients. As part of a regional structure for enhanced relationships, the FIOG serves government and non-profit entities.


With over 25 years of experience in the local community, the statewide Florida Institute of Governments have a vast history of helping government and non-profit entities through visioning and strategic planning processes, offering and coordinating trainings, technical assistance, and applied research projects for the local community.

Learn more about the FIOG at


2)      Why conduct the survey?

Answer: To give residents an opportunity to provide feedback and express their opinions on services and policy issues.


3)      Are answers anonymous?

Answer: Yes


4)      How many questions will be asked?

Answer: The survey will consist of approximately 30 questions.


5)      What are some examples of questions that will be asked?

Answer: Residents will be asked their opinion on a variety of topics including:

·         the quality of Town beaches, parks and Town-owned amenities;

·         departmental services such as Police, Fire/EMS, Public Works;

·         what they would like to see developed at the Town Center; and

·         if they would like County library services offered within the Town.


6)      When will the survey begin and end?

Answer: The survey process will commence mid-January.  Residents will have until February 10, 2020 to respond to the survey.

Should you have any questions, please call Town Hall at 316-1999.





Town of Longboat Key    -    501 Bay Isles Road Longboat Key, FL 34228    -    Phone: (941) 316-1999 Fax: (941) 316-1656
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